Support Bundles
Comprehensive IT support packages designed for businesses of all sizes. Choose the level of support that fits your needs.
All packages include business hours coverage (M-F 9am-5pm PST) and are priced per user.
View PricingQuick Comparison
See what's included in each support bundle at a glance
| Feature |
Cloud
|
Hybrid
|
Enhanced
|
|---|---|---|---|
| Support | |||
| Remote Helpdesk | |||
| Onsite Visits | — | ||
| Management | |||
| Patch Management | |||
| Microsoft 365 Admin | |||
| Managed Firewall/WiFi | — | ||
| Security | |||
| Endpoint Protection | |||
| 24/7 SOC Monitoring | — | — | |
| Dark Web Monitoring | — | — | |
| Compliance | |||
| Security Training | — | — | |
| HIPAA/PCI/GLBA Support | — | — | |
Cloud Support
Perfect for remote-first teams and cloud-based businesses. Get comprehensive IT support without needing anyone to come to your office.
Each license supports:
- 1 Person
- 1 PC or Mac
- 1 Domain Managed
- 1 Microsoft 365 Tenant
Powered by:
Remote Support
- Helpdesk & Desktop Support - Unlimited remote assistance for software issues, errors, and user questions via phone, chat, or screen share.
- Remote Monitoring & Management - Proactive monitoring of your systems to catch issues before they become problems. Automatic alerts for disk space, performance, and security concerns.
- Software Installation Support - Help installing, configuring, and troubleshooting business applications.
- New PC / Mac Setup - Remote configuration of new computers with your apps, settings, and security policies.
- Hardware Purchase Assistance - Recommendations and procurement help for computers, peripherals, and accessories.
Security
- Patch Management - Automatic Windows, macOS, and third-party application updates to keep systems secure and stable.
- Multi-Factor Authentication - Setup and management of MFA to protect your accounts from unauthorized access.
- Endpoint Protection - Business-grade antivirus and anti-malware protection for all managed devices.
- Email DKIM / SPF - Email authentication configuration to prevent spoofing and improve deliverability.
Microsoft 365
- Custom Email Domain - Professional [email protected] email addresses for your team.
- User Management - Create, modify, and manage user accounts, licenses, and permissions.
- Onboarding / Offboarding - Secure setup for new employees and proper account closure when they leave.
- Email & SharePoint Backup - Automatic backups of your email, OneDrive, and SharePoint data for disaster recovery.
- Domain & DNS Management - Full management of your domain settings and DNS records.
Hybrid Support
Best for businesses with physical offices and on-premises equipment. Combines all Cloud Support features with onsite visits and network infrastructure management.
Includes everything in Cloud Support, plus:
- Onsite Visits
- Managed Firewall
- Managed WiFi
- Managed VoIP
Powered by:
IT Operations
- Remote and Onsite Support - In-person technician visits for hardware issues, network problems, and projects that can't be done remotely.
- Desktop Management - Complete lifecycle management of your workstations from deployment to retirement.
- Vendor Management - We coordinate with your ISP, phone provider, and other IT vendors on your behalf.
Data Protection
- Cloud Backup - Automated offsite backup of critical business data with point-in-time recovery.
- Password Management - Enterprise password manager deployment and management for secure credential storage.
- Remote Access / VPN - Secure remote access solutions for employees working from home or traveling.
Security & Microsoft Azure
- Content & DNS Filtering - Block malicious websites and inappropriate content at the network level.
- Defender & Intune - Microsoft's enterprise security and device management solutions.
- Azure Cloud Servers - Management of virtual servers and cloud infrastructure in Microsoft Azure.
- SharePoint Sites - Team sites, document libraries, and intranet solutions.
Governance
- Virtual CTO / CIO - Strategic technology guidance and planning from experienced IT leaders.
- Technology Business Reviews - Regular meetings to review your IT environment and plan improvements.
- Asset & License Management - Track all hardware and software licenses to ensure compliance and optimize costs.
- Business Continuity Planning - Disaster recovery planning to keep your business running during outages.
Enhanced Support
Advanced protection for regulated industries and high-security needs. Includes everything in Hybrid Support plus comprehensive cybersecurity, compliance support, and 24/7 monitoring.
Includes everything in Hybrid Support, plus:
- 24/7 Security Operations Center
- Dark Web Monitoring
- Security & HIPAA Training
- Compliance Support (HIPAA, PCI, GLBA)
Powered by:
24/7 Managed Detection & Response
- 24/7 Operations Center - Round-the-clock monitoring by security analysts who respond to threats in real-time, not just during business hours.
- Active Endpoint & Cloud Security - Advanced threat protection that actively hunts for and neutralizes threats across endpoints and cloud services.
- Threat Detection & Response - Immediate investigation and remediation when suspicious activity is detected.
- Log Management / SIEM - Centralized security event logging and analysis for complete visibility into your environment.
Threat Intelligence
- Dark Web Monitoring - Continuous scanning of dark web marketplaces and forums for your company's credentials and data.
- Vulnerability Scanning - Regular automated scans to identify security weaknesses before attackers can exploit them.
- Incident Response Planning - Documented procedures for responding to security incidents to minimize damage and recovery time.
User Training
- Security & Phishing Training - Interactive training modules and simulated phishing attacks to keep employees vigilant against social engineering.
- HIPAA Training - Compliance training for healthcare organizations and business associates handling protected health information.
Compliance & Auditing
- Security Policy Development - Written security policies tailored to your business and compliance requirements.
- Identity & Access Management - Centralized control over who can access what resources in your organization.
- Data Loss Prevention (DLP) - Policies and tools to prevent sensitive data from leaving your organization.
- BAA & HIPAA Assessments - Business Associate Agreements and HIPAA risk assessments for healthcare compliance.
- GLBA / IRS / FTC / PCI - Compliance support for financial services, tax preparers, and businesses handling payment cards.
- Cyber Insurance Support - Documentation and assessments to help you qualify for and maintain cyber insurance coverage.
- Security Scorecards - Regular reports on your security posture with actionable recommendations.
Frequently Asked Questions
Common questions about our IT support packages
What is included in a Support Bundle?
All Support Bundles include unlimited remote helpdesk support, patch management for Windows and macOS, Microsoft 365 administration, endpoint protection, and multi-factor authentication setup. Higher tiers add onsite visits, managed networking, and advanced cybersecurity features.
What is the difference between Cloud and Hybrid Support?
Cloud Support is designed for remote-first teams and fully cloud-based businesses. It includes all remote IT support services but no onsite visits.
Hybrid Support adds in-person technician visits for hardware issues, managed firewall and WiFi, VoIP phone management, and is ideal for businesses with physical office locations in the Las Vegas area.
Do I need Enhanced Support for HIPAA compliance?
Enhanced Support is recommended for healthcare organizations and any business handling protected health information (PHI). It includes:
- HIPAA security awareness training for all employees
- Business Associate Agreement (BAA)
- HIPAA risk assessments
- 24/7 security monitoring
- Required security controls and documentation
Are Support Bundles priced per user or per device?
Support Bundles are priced per user. Each license covers:
- 1 Person
- 1 PC or Mac
- 1 Domain managed
- 1 Microsoft 365 tenant
This per-user pricing simplifies billing and ensures each employee has comprehensive IT coverage.
What areas do you provide onsite support?
We provide onsite IT support throughout Southern Nevada including:
Remote support via Cloud Support is available nationwide.
Is there a minimum number of users required?
No, there is no minimum user requirement for our Support Bundles. We serve businesses of all sizes, from solo entrepreneurs to companies with hundreds of employees. You pay only for the users you have.
What is patch management and why is it important?
Patch management is the process of keeping your operating systems and applications up to date with the latest security patches and bug fixes. This is critical because:
- Security: Unpatched systems are the #1 way attackers break in
- Stability: Updates fix bugs that cause crashes and errors
- Compliance: Many regulations require timely patching
We handle this automatically so your team doesn't have to think about it.
What is a Security Operations Center (SOC)?
A Security Operations Center (SOC) is a team of security analysts who monitor your systems 24/7 for signs of cyberattacks. Unlike automated alerts that might go unnoticed until Monday morning, our SOC:
- Monitors for threats around the clock, including nights and weekends
- Investigates suspicious activity immediately
- Takes action to contain threats before they spread
- Provides incident reports and recommendations
24/7 SOC monitoring is included in our Enhanced Support bundle.
Ready to Get Started?
All Support Bundles are priced per user with monthly billing. No contracts required.
Questions? Call us at (702) 509-9005